Shrinika Diamonds

Effective Date: 21 November 2025

This Shipping & Delivery Policy (“Policy”) governs all deliveries made by Shrinika Diamonds (“Company”, “we”, “our”, “us”).
By purchasing from us, the Customer (“you”, “your”, “Buyer”) agrees to the terms herein, as per the provisions of the Indian Contract Act, 1872, Sale of Goods Act, 1930, and relevant sections of the Information Technology Act, 2000.

Jewellery containing gold, diamonds, and precious gemstones is high-value, sensitive, and subject to strict delivery protocols. These rules ensure security, transparency, and legal protection for both parties.

1. Processing Time

1.1 Orders are processed only after:

  • Successful payment confirmation

  • Verification checks

  • Internal approval

1.2 Processing timeline varies by product type:

  • Ready stock: 5-7 working days

  • Custom-made / Made-to-order: 10–25 working days

  • High-value orders may require extended verification

1.3 Processing time excludes weekends, public holidays, and unavoidable delays.

2. Delivery Partners & Modes

2.1 Shrinika Diamonds ships through trusted, insured logistics partners, including:

  • Blue Dart

  • Delhivery

  • Sequel (for high-value shipments)

2.2 All deliveries are:

  • Fully insured until acceptance

  • Packed in tamper-proof packaging

  • Subject to KYC and delivery verification requirements

2.3 Delivery preferences (time/date) cannot be guaranteed.

3. Delivery Verification Requirements (Strict)

For security and compliance:

  • Government ID verification may be required

  • OTP confirmation is mandatory (if applicable)

  • Courier will deliver only to the address provided at checkout

  • Re-routing or re-addressing is not permitted

  • A signature may be required upon delivery

If the customer fails verification, the parcel will be returned to us.

4. Transfer of Ownership & Risk (Legal Clause)

Under Sections 20–26 of the Sale of Goods Act, 1930:

  • Ownership of goods transfers to the buyer only upon successful delivery and acceptance.

  • Risk of loss passes to the buyer once delivery is completed as per courier records.

  • If the buyer refuses or fails to accept delivery, risk transfers on the date of first attempted delivery.

Shrinika Diamonds is not liable for loss, theft, or damage occurring after courier confirmation.

5. Delivery Attempts

Courier partners generally attempt delivery 3 times.

If the parcel is:

  • Refused

  • Not answered

  • Delivery attempt failed

the product will be returned to us. Reshipping charges must be paid by the customer.

6. Incorrect Address or Contact Details

6.1 It is the buyer’s responsibility to provide accurate shipping details.
6.2 Shrinika Diamonds is not liable for delays or loss due to:

  • Wrong phone number

  • Incorrect address

  • Missing landmarks

  • Unreachable user

6.3 Orders with incorrect details may be cancelled or delayed.

7. Tamper-Proof Packaging Rules (Strict)

Shrinika Diamonds uses sealed, tamper-evident packaging for all shipments.

The buyer must not accept the parcel if:

  • The package is torn

  • Seal is broken

  • Box is opened

  • Parcel appears tampered

If tampering is suspected:

  1. Refuse delivery

  2. Record video/photo evidence

  3. Contact us immediately

Under this policy, acceptance of a tampered parcel will be considered buyer’s liability under Section 41 of the Sale of Goods Act (buyer’s duty to examine goods).

8. Mandatory Unboxing Video Requirement

For any delivery-related claim, including:

  • Missing item

  • Mismatch

  • Damage

  • Defect

  • Wrong product

A single, continuous, unedited video showing:

  • The sealed parcel

  • All sides of the box

  • Opening the box

  • The product inside

is mandatory.

Claims without unboxing video are invalid and legally inadmissible.

9. Delay Disclaimer (Legal)

Shrinika Diamonds is not liable for delays caused by:

  • Logistics partner delays

  • Weather conditions

  • National holidays

  • Political disturbances

  • Natural calamities

  • Government restrictions (lockdowns, customs, etc.)

  • Force majeure events

This is protected under Section 56 of the Indian Contract Act — Impossibility of Performance.

10. Shipping Charges

10.1 Domestic shipping is typically free unless stated otherwise.
10.2 For high-value orders, additional insurance or handling charges may apply.
10.3 International shipping, customs duties, and import taxes are chargeable to the customer.

11. International Shipping (If Applicable)

  • Customs delays are outside our control.

  • Duties and taxes must be paid by the customer.

  • We are not liable for foreign customs rejection or retention.

12. Failed Delivery & Return to Origin (RTO)

If the shipment returns to us:

  • Reshipment will be charged

  • The customer must provide re-verification

  • Re-dispatch is subject to approval

Deliberate refusal of delivery may be treated as breach of contract (Section 73 & 74 Indian Contract Act).

13. Liability Limitations (Strict Clause)

Shrinika Diamonds is not responsible for:

  • Delays post-dispatch

  • Theft after delivery confirmation

  • Parcel accepted by neighbours/security (if not instructed otherwise)

  • Customer mishandling after delivery

  • Third-party transportation arranged by customer

Courier delivery confirmation is considered final and binding.

14. Fraud & Security Provisions

Shrinika Diamonds adopts a zero-tolerance policy against:

  • Fake delivery complaints

  • False missing-item claims

  • Tampered parcel acceptance followed by complaints

  • Identity fraud

  • Address manipulation

  • Chargeback abuse

We reserve the right to initiate legal action under:

  • Section 415/420 IPC – Cheating

  • Section 463/465 IPC – Forgery

  • Section 66C/66D IT Act – Digital fraud

  • Consumer Protection Act Section 21 – Misleading claims

All delivery data, CCTV, courier logs, signatures, and metadata will be used as legal evidence.

15. Customer Support

For shipping concerns:

Shrinika Diamonds
Email: support@shrinikadiamonds.com
Website: www.shrinikadiamonds.com