Effective Date: 21 November 2025

This Social Media Interaction Policy (“Policy”) governs all interactions between Shrinika Diamonds and users (“Customers”, “Visitors”, “Followers”) on our official social media channels, including but not limited to Instagram, Facebook, WhatsApp, YouTube, and any future platforms.

By communicating, engaging, or interacting with our brand on any social platform, you agree to the rules stated below.

1. Official Communication Channels

Shrinika Diamonds communicates only through:

  • Official Instagram

  • Official WhatsApp Business

  • Official Facebook Page

  • Official Website: shrinikadiamonds.com

  • Verified emails ending with our designated domain

We do NOT communicate through private or personal accounts.

Shrinika Diamonds is not responsible for information obtained from unofficial sources or fake profiles.

2. Customer Behaviour Expectations

All users interacting with our accounts must follow:

  • Respectful language

  • No abusive or offensive messages

  • No harassment or threats

  • No misuse of comments or DMs

  • No spamming or repeated unnecessary messages

  • No misinformation or false claims

  • No defamation of brand or staff

Violation of these rules may result in:

  • User blocking

  • Report to platform for inappropriate behaviour

  • Possible legal action (if serious)

3. Business Inquiry Rules

To protect customer and brand safety:

  • All purchase inquiries should be made only through official channels.

  • Full payment details, pricing, and personal information are never discussed publicly.

  • Customers must avoid sharing sensitive information (address, payment details, IDs) in comments or unverified chats.

Shrinika Diamonds is not liable for misuse of data shared with fake or impersonator accounts.

4. Response Time

We aim to respond to messages as quickly as possible, but:

  • Response times may vary based on workload

  • Non-business hour messages will receive delayed replies

  • Multiple repeated messages do not fast-track responses

Customers are requested to maintain patience and professionalism.

5. Reporting Fake Accounts & Impersonation

If you find an account pretending to be Shrinika Diamonds, report it immediately.

We will take action by:

  • Reporting to Meta

  • Issuing public alerts (if required)

  • Blocking suspicious users

Shrinika Diamonds holds no liability for interactions made with impersonator accounts.

6. Tolerance Zero for Misinformation & Defamation

Spreading false claims about:

  • Jewellery quality

  • Business operations

  • Pricing

  • Staff behaviour

  • Certification

  • Delivery

  • Policies

is strictly prohibited.

Shrinika Diamonds reserves the right to:

  • Demand correction

  • Report the user for violating platform guidelines

  • Take legal action under defamation laws if necessary
    (IPC Sections 499 & 500)

7. Brand Content Usage Rules

Users may not:

  • Copy our images

  • Copy our videos

  • Repost without permission

  • Use our brand name/logo without approval

  • Modify or misuse our designs

This is protected under:

  • Indian Copyright Act, 1957

  • Trademark Act, 1999

Legal action may be taken for infringement.

8. Comment Moderation Rights

Shrinika Diamonds reserves the right to remove or hide comments that include:

  • Abuse or harassment

  • Hate speech

  • Defamation

  • False claims

  • Spam

  • Competitor promotion

  • Misleading statements

  • Unverified accusations

Repeated violations will result in permanent blocking.

9. Promotion, Giveaway & Contest Guidelines

For any brand-run promotions:

  • Rules will be announced officially

  • Fake accounts or bot participation will be removed

  • Decision of Shrinika Diamonds is final and binding

  • Winners must comply with identity verification

False allegations related to promotions may result in user bans.

10. No Commercial Negotiation in Comments

Price negotiation, discount discussion, order details, certificates, and personal information are not handled publicly.

Please shift to:

  • WhatsApp Business

  • Direct Message

  • Official email

to continue transaction-related discussions.

11. Terms of Content Sharing

Customers who share photos/videos wearing our jewellery consent to:

  • Brand resharing

  • Marketing usage

  • Tagging (optional)

You may request removal anytime.

12. Legal Enforcement Clause

In case of:

  • Fake claims

  • Harassment

  • Reputational damage

  • Fraud attempts

  • Threats

  • Abuse

  • Impersonation

  • Cyberbullying

Shrinika Diamonds may take action under:

  • IPC 499/500 (Defamation)

  • IPC 503/506 (Criminal intimidation)

  • IT Act 66A/66D (Cyber offences)

  • Consumer Protection Act (False allegations)

We take social media misuse very seriously.

13. Modification & Updates

Shrinika Diamonds reserves the right to update or modify this Policy at any time. Continued interaction with our social media channels implies acceptance of updated rules.

14. Contact Information

For concerns related to social media interactions:

Shrinika Diamonds
Email: support@shrinikadiamonds.com
Website: www.shrinikadiamonds.com